Discovering Your Why: A Practical Guide for Product Teams
Why Discovering Your Why Matters
In Start with Why, Simon Sinek emphasizes that knowing your "Why"—your purpose, cause, or belief—is essential for inspiring action and building loyalty. For product teams, discovering and articulating your Why provides clarity, direction, and a foundation for all strategic decisions.
The Challenge
Many organizations struggle to identify their Why. They can easily describe what they do (products, features) and how they do it (processes, methods), but articulating why they exist beyond making money is often difficult.
Understanding What Your Why Is
According to Sinek, your Why is:
- Your Purpose: The reason your organization or product exists
- Your Cause: The impact you want to make in the world
- Your Belief: The values and principles that guide you
- Timeless: Remains constant even as products and markets change
- Emotional: Resonates with people on a deeper level
Steps to Discover Your Why
1. Reflect on Your Origins
Start by reflecting on why your organization or product was created in the first place. What problem were you trying to solve? What change did you want to make? What belief drove the initial creation?
2. Look for Patterns
Examine your organization's history and look for patterns in decisions, actions, and values. What consistently drives your choices? What values are always present, even when strategies change?
3. Ask "Why" Multiple Times
Use the "Five Whys" technique. Start with what you do, then ask why five times to get to the root purpose:
- What do we do? (We build software)
- Why? (To help businesses be more efficient)
- Why? (Because efficiency enables growth)
- Why? (Because growth creates opportunities)
- Why? (Because we believe everyone deserves opportunities to succeed)
4. Consider What Inspires You
Think about what truly inspires you and your team. What makes you excited to come to work? What impact do you want to have? What change do you want to see in the world?
5. Identify What Resonates with Others
Consider what resonates with your customers, employees, and stakeholders. What values do they share? What beliefs connect you? What purpose do they see in your work?
Articulating Your Why
Characteristics of a Well-Articulated Why
- Clear and Simple: Can be understood by anyone
- Purpose-Driven: Focuses on impact, not products
- Emotional: Resonates on an emotional level
- Actionable: Can guide decisions and behaviors
- Authentic: True to your organization's values
Examples of Well-Articulated Whys
- Product Team: "To empower people to achieve their goals through technology"
- Engineering Team: "To build systems that make the world more connected and accessible"
- Startup: "To democratize access to financial services"
- Non-Profit: "To ensure every child has access to quality education"
Application in Product Development
For Product Managers
Product managers can discover their Why by:
- Reflecting on the problem the product solves
- Understanding the impact on users' lives
- Identifying the values the product represents
- Considering the change the product enables
For Engineering Teams
Engineering teams can discover their Why by:
- Understanding the purpose behind technical work
- Reflecting on the impact of well-built systems
- Identifying values around quality, reliability, and innovation
- Considering how technology serves users
Best Practices
- Involve the Team: Discovering your Why should be a collaborative process
- Be Authentic: Your Why must be genuine, not aspirational
- Keep It Simple: A clear, simple Why is more powerful than a complex one
- Test It: Share your Why and see if it resonates with others
- Refine It: Your Why may evolve as you gain clarity
- Live It: Your Why should guide decisions and actions
- Communicate It: Share your Why consistently and frequently
Common Mistakes
- Confusing What with Why: Describing products instead of purpose
- Being Too Generic: A Why that could apply to anyone
- Focusing on Profit: Making money is a result, not a Why
- Not Being Authentic: A Why that doesn't reflect reality
- Forgetting to Use It: Discovering your Why but not applying it
Using Your Why
As a Decision-Making Filter
Use your Why to evaluate decisions. Ask: "Does this align with our Why?" If the answer is no, reconsider the decision.
As a Communication Tool
Start communications with your Why. Whether presenting to stakeholders, writing documentation, or talking to users, lead with purpose.
As a Team Alignment Tool
Use your Why to align team members around a shared purpose. When everyone understands and believes in the Why, decisions become easier and more consistent.
Conclusion
Discovering your Why is a journey, not a destination. As Simon Sinek explains in Start with Why, your Why provides clarity, direction, and inspiration. By taking the time to discover and articulate your Why, product teams and engineering organizations can create a foundation for all strategic decisions and build deeper connections with customers, employees, and stakeholders.
Reference
Sinek, S. (2009). Start with Why: How Great Leaders Inspire Everyone to Take Action. Portfolio/Penguin.